HARDIN | ASHLAND

MILES CITY

LEWISTOWN

CHINOOK | HARLEM

Behavioral Health and primary care televisits now available!

Quality care from the comfort of your home.

Telehealth

Due to the coronavirus pandemic, we are offering some services via telehealth to patients in their homes. This is to reduce your exposure as well as our staff’s exposure during this time.  

Telehealth is the use of electronic information and technology to support long-distance health care.  

Through the TytoCare app our patients have access to a live video visit with their provider from the comfort of home.

What will I need?

  1. A smartphone or tablet with iOS (last two versions) or Android OS 4.4.4 or above

  2. Wi-Fi connection or phone data

  3. Email address

  4. Earbuds or headphones (preferred but not required)

How do I get started?

  1. Download the TytoCare app to your smartphone or tablet

  2. Open app and Sign-up

  3. When prompted, enter code: chcfamily

  4. Follow prompts to complete set up (best to enter year first when entering birthdate)

  5. Call the clinic to schedule your visit:

Problems with TytoCare App?

Have you signed up for the Patient Portal?

The online Patient Portal is the one stop shop for you to manage your health anytime, anywhere. You can schedule appointments, send messages or refill requests, and view your test results and billing  without having to request an appointment or wait on the phone.

Download TytoCare App

*Please note: Telehealth is a partnership between clinician and patient. You may request a telehealth visit, but it is ultimately up to your provider’s discretion and if they feel it is the best course of action for your care.

 

What is Tytocare?

TytoCare provides clinics an easy, convenient way to give their patients access to quality medical care anywhere. Our telehealth solutions are designed for use in the office, at home or on the road, and enable patients to connect with a clinician for a medical exam or telehealth visit.

Through the TytoCare app you will have access to a live telehealth visit with your provider.

 

How it works

1

Download the app onto your smartphone or tablet. You will need a Wifi connection or to use your phone data.

2

Through the app you will have a live video visit with your provider.

3

Your provider is able to give you a diagnosis, treatment plan and prescription as needed.

 

FAQ

You will need a smartphone or tablet with a Wi-Fi internet connection, or phone data and an email address.

What do I need to use TytoCare?

Q:

A:

TytoApp works with iOS (last 2 versions) and Android (4.4.4 and above), and is compatible with most Apple iOS and Android OD devices.

Which smartphones and tablets are compatible with Tyto?

Q:

A:

Tyto has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. When using Tyto during a live telehealth exam, your clinician will guide you through the examination process.

Do I need any training to use Tyto?

Q:

A:

Yes. All you need is a smartphone or tablet with a Wi-Fi connection or phone data. 

Can I use Tyto away from home?

Q:

A:

Exam data is sent via an encrypted, secure network and is stored on a HIPAA-compliant cloud. Only you and your healthcare provider can determine who can access your medical records.

Who sees the data from my exams, and is it HIPAA-compliant?

Q:

A:

Anyone with a smartphone or tablet and Wi-Fi connection is eligible for a telehealth visit. However, telehealth is a partnership between clinician and patient. You may request a telehealth visit, but it is ultimately up to your provider’s discretion and if they feel it is the best course of action for your care.

Who can use telehealth?

Q:

A:

You can schedule a telehealth appointment like any other appointment, by calling your clinic front desk or through the Patient Portal.

How do I make a telehealth appointment?

Q:

A:

1-866-971-8986 (TYTO)

support@tytocare.com

Who do I call if I am having issues with the TytoCare app or TytoHome?

Q:

A:

The code to connect with a care team at our organization is: chcfamily

The TytoCare app is asking me for a code. What code should I use?

Q:

A:

Please contact your health center to reschedule your visit.

How do I reschedule my telehealth visit?

Q:

A:

You can sign up multiple family members under one TytoCare account. We recommend that parents/guardians sign up and register the account in their name and then add dependents under the same account.

How do I sign up my family members?

Q:

A:

 

Tytocare support

ISSUES WITH TYTOCARE APP:

1-866-971-8986 (TYTO)

support@tytocare.com

If you need to schedule or reschedule an appointment or let your provider know you are having issues, please contact your clinic front desk.

 

HARDIN

10 4th St W
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ASHLAND

501 Main St.

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MILES CITY

305 S 4th St.

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LEWISTOWN
406 1st Ave S

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CHINOOK

419 Pennsylvania

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HARLEM
116 Main St. S

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Bighorn Valley Health Center

10 4th St W

Hardin, MT 59034

© 2019. Bighorn Valley Community Health Center.

This health center is a Health Center Program grantee under 42 U.S.C 254b of the United States codes,
and its providers and staff are deemed to be Public Health Service employees under 42 U.S.C 233 (g)-(n).